FAQs

If your order has already shipped but you haven’t received a tracking number, please check your spam folder in your email. If it’s not there, you can contact us for assistance.

Unfortunately, once your order has been placed, we cannot modify it to include additional items.

• Place a New Order: You can place a new order for the additional items you need.
• Contact Us (For Un-shipped Orders): If your original order has not yet been shipped, we may be able to combine it with your new order. In this case, an additional delivery fee might apply, depending on a few factors:
  • Destination: If the new order pushes the combined package weight or dimensions outside the original shipping criteria, particularly for destinations outside of Ireland, a larger box might be needed, resulting in a higher shipping cost.
  • Processing Stage: The closer your original order is to shipment, the less likely we can combine them.

Important Note: If you choose to have us combine the orders, an extra delivery fee may apply.

Yes, you can order livestock online! We offer a convenient way to get your new animals delivered directly to you.

We prioritize the safety and well-being of your animals during transport. Livestock will be securely packaged in polyboxes with heatpacks to ensure proper temperature control.

To ensure the health and well-being of your animals, we offer next-day delivery for all livestock orders. We ship livestock orders Monday through Thursday only to avoid weekend delays. Unfortunately, we cannot ship livestock on Fridays.

The answer is both yes and no. While we strive to show accurate colors, there are factors affecting how they appear:

• Subjective Perception: Beauty is in the eye of the beholder! What one person finds vibrant, another might see differently.
• Lighting: The type of lighting used during photography and in your aquarium can significantly impact color. LED lights, commonly used in photos, may make colors appear more intense compared to HQI or T5 lighting.
• Screen Variations: The device you use to view the photos (phone, computer) can also affect how colors appear.

Unfortunately, we cannot guarantee a 100% perfect match. However, we can assure you that:

• We use LED lighting: Our coral photos are taken under LED lights, a popular choice for home aquariums.
• No artificial color editing: We don’t artificially edit the colors of our corals in post-processing. We might adjust white balance and brightness for optimal presentation.

Yes, corals can adapt their colors based on various factors:

• Transport stress: Corals might appear slightly different upon arrival due to transport.
• Water conditions: The health of your tank’s water can impact coral color. Provide a healthy environment, and the coral’s natural colors will likely return.
• Lighting and flow: The lighting intensity and water flow in your tank can also influence coral coloration.

Absolutely! You’re always welcome to visit our location to view the corals yourself.